GIGWI Interactive Pet Dog Toys High Bouncy Squeaky Tennis balls 3PCS
Pickup available at Shop location
Usually ready in 4 hours
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Includes an inbuilt squeaker to attract your dog's attention and entice them to chase and play
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Made from high-quality durable tennis balls made from non-toxic fiber and rubber
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Can be used indoors and outdoors to help encourage daily exercise and mental stimulation in your dog
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Helps to keep your dog entertained by appealing to their natural chasing and hunting behaviors
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3 different colored tennis-style balls, including blue, green, purple, and red colors, for easy spotting outside
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S: 5 x 5 x 5cm
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M: 7 x 7 x 7cm
1. In-warehouse pickup and showroom is available for Melbourne customers.
Pickup/Showroom Address：8/8a Railway Avenue, Oakleigh Victoria 3166, Australia.
2. How Much Does Shipping Cost?
a. All products except 'Cat Tree', 'Petman series products-Ladder, Cradle, House','Meoof series products','Mango litter box','Tuffhound Stroller','Garfield Sofa Bedding','Garfield Cocoa Cup Stand','Scratchers','Garfield Carrier Bag':
-NSW, VIC, SA, QLD, ACT, WA:
- Major areas :
For orders under $79, we charge a $7.95 flat shipping fee.
For orders over $79, we provide free shipping.
- VIC rural areas:
For orders under $79, we charge a $7.95 flat shipping fee.
For orders over $79, we provide free shipping.
- Other Rural areas:
$19.95 flat shipping fee will apply to all orders.
-Rural area postcodes
-NSW: 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787-2879
-QLD: 4300-4308, 4550-4579, 4309-4453, 4580-4693, 4454-4499, 4694-4802, 4804-4805, 9920-9960, 4803, 4806-4999, 9961-9998
-SA: 2880-2889, 5201-5749
-WA: 6215-6700, 6701-6797
- Tas & NT:
$19.95 flat shipping fee will apply to all orders.
-Remote areas
$30 flat shipping fee will apply to all orders.
-Remote area postcodes:
800-802, 804-821, 828-851, 853-853, 860-861, 870-871, 873-879, 906-999, 803-803, 822-827, 852-852, 854-859, 862-869, 872-872, 880-905, 2898-2899, 6798-6799, 7151-7154
b.' Cat Tree' shipping fee depends on product weight
- NSW, VIC, SA, ACT:
We provide free shipping except in remote areas.
Please get in touch with us for information on the remote area shipping fee.
- TAS:
$39.95 for 'Cmisstree - Flower Wood Multi-layered Cat Tree Climber Scratching Post'
$14.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ S'
Free for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ M'
$99.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ L'
$24.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ XL'
$74.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ S'
$99.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ M'
$165.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ L'
- QLD:
Free for 'Cmisstree - Flower Wood Multi-layered Cat Tree Climber Scratching Post'
Free for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ S'
Free for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ M'
$40.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ L'
$9.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ XL'
$25.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ S'
$26.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ M'
$29.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ L'
- WA:
$45.95 for 'Cmisstree - Flower Wood Multi-layered Cat Tree Climber Scratching Post'
$25.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ S'
$29.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ M'
$139.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ L'
$85.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ XL'
$74.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ S'
$99.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ M'
$165.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ L'
- NT:
$99.95 for 'Cmisstree - Flower Wood Multi-layered Cat Tree Climber Scratching Post'
$39.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ S'
$39.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ M'
$259.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ L'
$259.95 for 'Cmisstree - Cloud Wood Cat Tree Climber Scratching Post Hanging Hammock/ XL'
$155.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ S'
$259.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ M'
$299.95 for 'Cmisstree - Tree Hollow Wood Cat Tree Climber Scratching Post Series/ L'
c.'Petman series products-Ladder, Cradle, House' shipping fee depends on product weight
- VIC :
we provide free shipping.
- NSW & SA :
$9.95 for 'Ladder'
$9.95 for 'Cradle'
Free for 'House'
- NT :
$37.95 for 'Ladder'
$69.95 for 'Cradle'
$29.95 for 'House'
- WA :
$29.95 for 'Ladder'
$24.95 for 'Cradle'
$6.95 for 'House'
- TAS :
$29.95 for 'Ladder'
$24.95 for 'Cradle'
Free for 'House'
- ACT :
$17.95 for 'Ladder'
$17.95 for 'Cradle'
$6.95 for 'House'
- QLD :
$17.95 for 'Ladder'
$9.95 for 'Cradle'
Free for 'House'
d.'Mango litter box' shipping fee depends on product weight
- VIC : we provide free shipping.
- ACT, NSW & SA : $25.95.
- QLD : $39.95.
- TAS : $67.95.
- WA : $77.95.
- NT : $124.95.
e.'Meoof series products' shipping fee depends on product weight
- VIC :
we provide free shipping.
- NSW & SA :
$7.95 for 'Automatic Feeders'
Free for 'Water Fountain Dispenser'
$7.95 for 'Food Storage Bin'
- ACT :
$9.95 for 'Automatic Feeders'
$6.95 for 'Water Fountain Dispenser'
$12.95 for 'Food Storage Bin'
- QLD :
$9.95 for 'Automatic Feeders'
Free for 'Water Fountain Dispenser'
$12.95 for 'Food Storage Bin'
- TAS & WA :
$17.95 for 'Automatic Feeders'
$6.95 for 'Water Fountain Dispenser'
$19.95 for 'Food Storage Bin'
- NT :
$39.95 for 'Automatic Feeders'
$19.95 for 'Water Fountain Dispenser'
$35.95 for 'Food Storage Bin'
f.'Tuffhound Stroller' shipping fee depends on product weight
- VIC, NSW & SA : We provide free shipping.
- ACT & QLD : $9.95
- TAS : $15.95
- WA : $27.95
- NT : $59.95
g.'Garfield Sofa Bedding' shipping fee depends on product weight
- VIC, NSW, SA : We provide free shipping.
- ACT, QLD, WA : $5.95
- TAS : $9.95
- NT : $25.95
h.'Garfield Cocoa Cup Stand' shipping fee depends on product weight
- VIC, NSW & SA : We provide free shipping.
- ACT & QLD : $5.95
- TAS & WA : $14.95
- NT : $39.95
i.'Scratchers'&'Garfield Carrier Bag' shipping fee depends on product weight
- VIC, NSW, SA, ACT, QLD : We provide free shipping.
- ACT, QLD & WA: $5.95
- TAS: $9.95
- NT : $25.95
Please note that we are unable to deliver to Post Office address, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers.
3. How long will it take for my order to arrive?
Parcels sent to Western Australia may take an additional two weeks to be delivered.
We ship to all metro and regional locations within Australia! But sometimes our couriers cannot offer delivery service for more remote areas. At this time we do not deliver internationally. Orders will take between 2 - 8 business days to arrive in most metro areas of major cities, other areas depend on your destination and shipping method.
Furrytail uses courier services to ship your order and therefore you must enter a valid shipping address. Post Office address, PO Boxes, Parcel Collect, Locked Bags, or Parcel Lockers are unable to be delivered.
4. At what time of day will my order be delivered?
As with most delivery services, our couriers do not have a standard time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8 am-6 pm. To make things easier for you, when you place an order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers “authority to leave”. We find that customers prefer this approach for its convenience.
Besides, delivery times may be subject to stock availability and Public Holidays and could be extended. Furrytail will notify you when your order has been dispatched.
Please be prepared for slight delays to your delivery around Christmas, Easter, and public holidays.
5. Do I need to be home to receive my delivery?
If you are not at home when the courier attempts to deliver your order, they will either leave a card at your front door, send you an email, or update the tracking information with instructions on how to either arrange a new delivery time that suits you or collect your parcel from a nearby collection point.
If you do not arrange for redelivery or pick up your parcel from the collection point, and the courier cannot reach you, the parcel may be sent back to us. Should this occur, we will contact you to organize another delivery. Please note that an additional charge of $25 each parcel will apply for this service. This fee includes the courier's charge for returning the parcel to us and the cost of shipping it to you again.
Alternatively, you can choose to receive a refund for the value of your order minus a $20 each parcel fee that we incur for the courier returning the package to us.
For any further assistance, please contact furrytailau@outlook.com.
6. What are my responsibilities as a customer regarding my parcel delivery?
As a customer, it is your responsibility to monitor your parcel and tracking information closely.
If the tracking information indicates that your parcel has been delivered and you have not received it, please contact us via furrytailau@outlook.com within 3 business days.
After three business days from the indicated delivered date in the tracking information, any issues related to the non-receipt of the parcel will not be considered our responsibility.
We kindly request customers to diligently track their parcels and promptly inform us in case of any discrepancies. We strive to provide efficient and reliable delivery service, and we appreciate our customer's cooperation in ensuring a smooth delivery process.
Note: It is always recommended to review the tracking information provided and contact the carrier directly for any delivery-related issues, as they may have specific policies and procedures in place. We are committed to providing the best possible service to our customers and will work diligently to resolve any delivery concerns in a timely manner. However, please be aware that after three business days from the delivery date indicated in the tracking information, our ability to assist may be limited. Thank you for your understanding.
If the parcel is sent back to us because it wasn't collected or a redelivery wasn't arranged or invalid address, we'll need to charge a $25/ parcel fee to cover the return and reshipping costs. If you'd rather, we can refund the cost of your order minus the $20/parcel return fee charged by the courier.
7. What happens if my order does not arrive in the estimated time frame? Please contact furrytailau@outlook.com
Can I return an order?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at furrytailau@outlook.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at furrytailau@outlook.com or chat with us online.
How do I cancel or change an order?
You can cancel or change your order before it leaves our warehouse. Just contact us at furrytailau@outlook.com or chat with us online.
Shipping Cost
All return shipping costs must be borne by the customer, UNLESS the return is due to our error (e.g., incorrect item). Due to policies of different courier companies, the cost of return shipping may be higher than the original shipping cost.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on Special Sales items or Gift Cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a NEW purchase for the new item.
Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
For any change of mind returns, shipping costs and return fee is non-refundable. The cost of shipping fees will be deducted from your refund.
Late or missing refunds
If you haven’t received a refund yet, you could check with your bank or credit card company first. It may take some time before your refund is officially posted. If you still have any questions about refund, please contact us at furrytailau@outlook.com
Email Address: furrytailau@outlook.com
Address：8/8a Railway Avenue, Oakleigh Victoria 3166, Australia
Telephone: 0404849963
Wechat : FurryTailAU
Or just leave a message below. We will get back to you as soon as possible.
